01
Fairness and Good Treatment
We treat every customer with fairness and dignity, ensuring that our decisions are based on objective and equitable criteria.
Financial Institutions' Customer Protection Principles Policy
At Khibrah, we are committed to the highest standards of protecting customer rights, in accordance with the principles of the Saudi Central Bank (SAMA) and the regulations in force in the Kingdom of Saudi Arabia.
SAMA · CompliantApproved Document · Signed
Our Commitment to Protecting Customer Rights
Khibrah fully adopts the Financial Institutions' Customer Protection Principles document and operates under a clear framework that ensures fairness and transparency at every stage of dealing with the customers of financing entities. We make the full document available to build trust and clarify our regulatory commitments.
The Six Principles06 Principles
02
Disclosure and Transparency
We provide clear and accurate information about all procedures and obligations, enabling the customer to make decisions with confidence.
03
Data and Information Protection
We apply strict security controls to protect customer data, in compliance with the Personal Data Protection Law (PDPL).
04
Complaint Handling
We provide open communication channels and rapid response mechanisms to handle customer complaints and suggestions efficiently.
05
Awareness and Education
We strive to enhance customers' financial and legal awareness in a way that serves their interests and safeguards their rights.
06
Integrity and Compliance
We comply with the regulations of the Kingdom of Saudi Arabia and the instructions of the Saudi Central Bank (SAMA) across all our operations.